Good Shepherd Strategic Leadership Training

Client Overview

Good Shepherd Training Institute, based in Dubai, is a community-centered organization committed to nurturing the intellectual, emotional, and social development of young learners. Revived by visionary business partners, the institute now offers world-class training programs that foster creativity, leadership, and lifelong learning. Its mission is to shape future-ready individuals who can thrive in a rapidly evolving world.

Identified Gap

Before our intervention, the Institute identified a gap in supervisory and leadership competencies. Supervisors struggled with performance management, staff motivation, and effective delegation — issues that affected operational efficiency and morale. The need was clear: strengthen both foundational supervisory skills and advanced leadership strategies to drive long-term excellence.

Training Approach

The program, designed and facilitated by Vantage Africa School of Leadership, was practical, highly interactive, and context-specific, drawing from global best practices.

Day 1 – Foundations of Supervision

• Understanding the Role of a Supervisor
• Problem Solving, Decision Making, and Time Management
• Performance and Motivation in the Workplace
• Effective Communication and Presentation
• Power & Influence

Day 2 – Leadership Mastery

• Introduction to Leadership & Emotional Intelligence
• Leadership Styles and Personal Branding
• The Art of Networking
• Coaching and Delegation Skills
• Strategic Leadership, Customer Orientation & Managing Team Performance

Day 3 – Bonus Customer Service Module

• Introduction to Customer Service
• Measuring and Enhancing Customer Satisfaction
• Handling Difficult Clients
• Selling Techniques & Customer Experience

Training Outcomes

Supervisors and team leaders reported a noticeable transformation in their leadership approach:

• Acquired practical tools for managing people and tasks effectively
• Strengthened emotional intelligence for improved team relations
• Gained confidence in decision-making and strategic leadership
• Improved delegation and coaching skills leading to better performance

The initiative fostered a cohesive, motivated, and performance-driven culture, laying the groundwork for sustained growth and excellence at Good Shepherd Training Institute.

Why Good Shepherd Chose Vantage Africa

• Interactive, Hands-On Learning – Real-world case studies, group work, and simulations
• Accreditation – Recognized by NITA and IHRM for training excellence
• Expert Trainers – Seasoned facilitators with deep leadership expertise
• Flexible Delivery – In-person and virtual formats available
• Vibrant Alumni Network – Lifelong peer learning and career growth
• Proven Impact – Measurable improvements in performance and leadership effectiveness
• Client-Centered Approach – Customized to align with organizational goals